Car Parking FAQ’s
How are parking charges calculated?
Pre-booked car park prices are calculated on a calendar day or part thereof. The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking. For pre bookings, please use JustPark.
How do I know that my Booking has been placed?
Within 24 hours of placing your order with JustPark, you will receive an email with a booking reference number confirming all your details. All bookings are made subject to our terms and Conditions and JustPark Driver help policies.
How do I access the car parks?
When you arrive (or exit), the car park system will read your number plate details and register the amount of time you spend in the car park.
What happens if I want to bring a different car to the one confirmed at booking?
If you are driving a different car to that detailed on your confirmation invoice, you can amend this by following the guidance on the JustPark website/App.
What happens if I need to cancel my booking?
Should you wish to cancel your booking, please read the JustPark’s cancellation policies.
What happens if I need to amend my booking?
Should you wish to amend your booking, please follow the JustPark guidance.
How do I give feedback?
We are committed to the highest standards of customer care. If you are unhappy about any aspect of the service you receive, please let us know by emailing: info@armtracservices.co.uk or telephone 0371 2000 476.
How do I use your Electric Vehicle (EV) charging points?
We have installed 5 EV charging points located in the main (North) airport car park. Each point provides up to 7kW of charging power from a standard 32Amp, Type 2 socket (you will need your own charging lead) and are available for use by all café and airport visitors.
The EV points are charges at 40p per kW and there is no standing or idle charge.
The EV points are available through the Tap Electric app – available to download or by simply scanning the QR code on arrival at the EV charging point.
Please note: Your charging fare will need to be paid in addition to your car parking fare.